What service subscriptions are available?

There are multiple comBOX service subscription to meet the needs of your organization. The default service bundles are Bronze, Silver, Gold, and Platinum; you may check the specifications of the available virtual leased line service bundles here. However, comBOX services may be customized to satisfy the special needs of your company.

Do I need to purchase a Hardware appliance for comBOX client installation?

There are suggested hardware appliances that are used in the vast majority of comBOX setups, that may be found in here. However, comBOX client software appliance might also be installed in a hardware appliance of specific requirements, or even Virtual Appliance. Please, contact us (or your partner) to find more.

Do comBOX services support redundant client appliances?

Yes, you may purchase a second redundant hardware appliance, either for passive backup, or even active-active setup. The device is pre-configured, and setup at your organization’s premises.

How do I secure the high-quality of real-time applications, e.g. VoIP?

The advanced QoS system of comBOX bonding technology, helps you prioritize the traffic of your business applications; The dynamic traffic shaping functionality, secures the optimized performance of your business applications while optimizing the utilization of the available network resources. In addition, the “forward error correction” technology feature, along with the “isolation” of low performing, bottlenecked connection lines, guarantee the optimal, uninterrupted operation of your real-time applications.

How is comBOX bonding technology different to load balancing?

Via load balancing, the bandwidth is restricted to the maximum of the line with the highest throughput, depending on the session that is directed to this line. comBOX bonding technology aggregates the total bandwidth of all available lines, and delivers a sum-up of the available bandwidth- both downstream as well as upstream- even for one single session. Additionally, the comBOX bonding technology optimizes the core Internet transport protocols, incorporates a vast range of WAN optimization technologies and provides the highest possible availability via the smart (transparent) WAN failover feature.

My Internet connections are really bad due to my location. Can I improve my Internet connection via comBOX services?

comBOX optimized bonding technology, evaluates in real-time the available Internet lines, and routes the data packets via the best performing lines in terms of packet-loss, latency and throughput, while isolating the low-performing lines, and delivers a professional WAN solution of the highest standards.

I do not have access to terrestrial lines. Can I use comBOX services?

No problem at all! You may use comBOX service bundles using only 3G / 4G Internet lines, or even Satellite Links. Please, check the supported connections section, as well as the whitepaper -with EutelSAT-  for our unique satellite bonding solution.

How does the comBOX bonding technology work in detail?

comBOX Virtual Leased Line technology uses a special algorithm to aggregate bandwidth and create a virtual leased line whose speed is equal to the sum of the speeds of the individual connections used. The aggregated bandwidth offered by VLL technology is available even for the transfer of a single file, since the data is sent simultaneously utilizing all the available connections. The algorithm is self-tuning and adaptive to changes in the bandwidth and quality of the low-cost connections used by the comBOX services.

Why does the bonding technology need datacenter infrastructure?

comBOX bonding technology functions through the permanent communication between a comBOX network appliance -physical or virtual appliance- and a comBOX network server, which is a fully-managed virtual server located in Worldwide data centers. The comBOX network server connects with each of the comBOX network appliance’s multi WAN connections (DSL/3G) and is, essentially, the other end of the circuit, where multiple connections are transformed into a single one, which in turn communicates with the Internet or a Virtual Private Network.

Why is there a recurring subscription fee for comBOX service bundles, and not a once-off purchase?

Bonding technology needs two end-points in order to successfully aggregate the bandwidth of the lines. One is the comBOX client appliance (CPE) at your premises, and the other one is the comBOX network server located in Datacenter infrastructure, which comes with recurring subscription fees too, as it utilizes the Data Center’s network resources.

How can comBOX bonding technology, improve my organization’s Internet uptime?

comBOX bonding technology improves the availability of corporate networking, using the Smart Failover algorithm, which continues to send and receive data over the other available connections when part of them goes down, maintaining the active sessions and ensuring that the end user does not notice any interruption. Via comBOX services, the downtime risk can be effectively distributed to multiple physical mediums and ISPs.

How secure is the comBOX bonding technology VPN tunnel?

comBOX Virtual Leased Line technology incorporates state of the art encryption algorithms and authentication protocols to safeguard the communication between the comBOX network appliance and the comBOX network server.

What is the maximum bandwidth that I can reach?

The default comBOX VLL service bundles allow a maximum throughput of up to 500 Mbps. The maximum bandwidth depends on the HW device – used as the CPE-, the selected comBOX service bundle and the total bandwidth of the available connections that are to be bonded. In case you need to reach higher throughput, you may contact us to design a custom solution upon your requirements.

Can I combine multiple and different ISPs, or physical lines?

Yes, of course you can. Actually, it is strongly recommended for risk distribution, and the highest possible network availability!

What Monitor & Reporting tools, does comBOX offer?

comBOX web GUI offers monitoring, reporting, and further configuration tools via embedded instructions. Performance of each line, and the total performance of the aggregated bandwidth are visible 24/7, as well as the total amount of data traffic.

How is comBOX technology, better than other competitive solutions?

The highly sophisticated adaptive self-tunning system which is integrated in comBOX technology is the most important feature of Virtual Leased Line technology and separates comBOX services from other bonding technologies that are available in the global telecommunications market. The real time computation of the available speed of individual connections allows the reliable definition of traffic prioritization rules with maximum accuracy. Unlike the conventional bandwidth management implemented by many commercial network devices, comBOX services allow the implementation of QoS priority classes both for inbound and outbound traffic without requiring the manual definition of the maximum speed limit.

My comBOX device is defective. What can I do now?

As soon as you realize that your comBOX Hardware device is defective, please contact your comBOX partner. In case your partner is unable to help you, please send us a direct email via the available contact form. Please have the serial number as well as the invoice of your device ready in each case.

Can comBOX HW devices also be leased?

Yes. Many comBOX partners offer comBOX CPEs as a leased equipment. Please, contact your partner, or the comBOX sales team by filling in this form – they will be glad to establish contact to the comBOX sales partner nearest to your location for your convenience.

How do I find a sales partner for comBOX products in my region?

On the comBOX website, you can find a list of comBOX sales partners here. In addition, you can contact the comBOX team directly via the available contact form, and they will guide you through, based on your region and preferences.

How long is the warranty period for comBOX hardware appliances?

All comBOX Hardware appliances, have a warranty period of 12 months.

What kind of connections can I bond?

You may combine any kind of Internet connections you might want; ADSL / VDSL, 3G / 4G, Leased Dedicated Lines (Copper / Fiber Optics), Micro-Wave, Satellite Links. For more info you may check the supported connections section of comBOX website.